CloudBlue knowledgebase (KB) http://www.apineplaza.com/ CloudBlue knowledgebase (KB) en Copyright 2018 CloudBlue Wed, 10 Sep 2008 00:00:00 +0600 Wed, 10 Sep 2008 00:00:00 +0600 <![CDATA[Error on attempt to transfer subscription to different account: The destination account uses the different brand.]]> http://www.apineplaza.com/en/134651 Symptoms

On an attempt to transfer a subscription to some other account, the following error appears:

Parallels Operations Automation error. Attempt to use inactive service template #error_code #2000, extype_id #280, module_id #ResourceManagement, Cannot change subscriptions owner: The destination account uses the different brand. Initial account #XXXXXXX uses brand #0. Destination account #YYYYYYY uses brand #5..

Cause

That is a general requirement for Subscription transfer - both Customers should belong to the same vendor (Provider or Reseller) and should have the same brand assigned.

Resolution

Check the Brand on Customer general page. If Customer does not have any Brand assigned, contact Odin Technical Support to correct it.

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47644 LastUpdated: 2020-01-02 07:13:48 02 Jan 2020 07:13:18 GMT
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