CloudBlue knowledgebase (KB) CloudBlue knowledgebase (KB) en Copyright 2018 CloudBlue Wed, 10 Sep 2008 00:00:00 +0600 Wed, 10 Sep 2008 00:00:00 +0600 <![CDATA[APS instance initialization fails: SEC_ERROR_UNKNOWN_PKCS11_ERROR]]> Symptoms

Initialization of APS instance via wizard shows the following error during client certificate verification:

unable to load client cert: -8018 (SEC_ERROR_UNKNOWN_PKCS11_ERROR)"

Both certificate and a key are provided in correct form in corresponding input fields.


Private key was provided in encrypted form while APS application requires: "Private key must be unencrypted and not protected by password."


Decrypt the key by any available means. For example, openssl:

openssl rsa -in <Encrypted key filename>  -out <desired output file name>
45123 LastUpdated: 2018-01-25 18:54:52 25 Jan 2018 18:54:52 GMT